Shipping, Warranty, Return, and Exchange Information
We ship via Australia Post and DHL in New Zealand.
If purchasing from New Zealand please include your phone number for our courier.
Most packages arrive within 3-7 business days.
We cannot guarantee delivery timeframes as occasionally packages are delayed by our service providers.
Merchandise can be returned for a full refund within 30 days of the purchase date. If sending back an item for a refund within the 30 day policy, please ship everything that you received in your initial purchase to receive full refund.
Items eligible for exchange under our manufacturer warranty may be returned within 12 months.
If sending back an electric shaver for repair or exchange, please ONLY send back your shaver handle (unless instructed otherwise). The shaver handle is the motor/battery which powers the unit. We do NOT need you to send back shaver blades ,rinse stands, travel cases ,charger or any other accessories you have received. Skull Shaver LLC is not responsible for these items if they are sent in. We are replacing the shaver handle/motor/battery only which is covered under warranty. Shaver blades and accessories are not covered.
If your shaver will not turn on, please try removing the blade (see videos below for instructions). If the unit turns on without the blades attached, the blade is jammed and needs to be replaced.